• If you have questions about an order, guarantee, or replacement, please email Brenda
• If you have a landscape or gardening question, please email Cheryl, or email Indy
• If you have a problem with or comments about our website, please email our website team.

The Greenwood Nursery Guarantee:
We want you to be 100% satisfied with everything you order from Greenwood Nursery.

• If any part of your order is incorrect or arrives damaged, please let us know immediately and we will send out a replacement as quickly as possible. Any package that arrives damaged or taped up should be reported to us within 3 days of arrival. Customer must keep the boxing as UPS reserves the right to pick the plants/boxing up within 5 business days after a claim is filed.
  
• Any plant that dies within twelve months from the date of purchase may be replaced during the next available planting time. Customer pays only 50% of current member pricing, plus boxing/UPS charge which can vary according to weight and size of box. Pictures may be emailed or sent snail mail to us during that period.

PLEASE NOTE: Our guarantee is void when customer orders plants not listed for their growing zone or requests shipping outside our recommended shipping times. Plants that are purchased when on close-outs or discontinued items are shipped healthy and ready for planting and cannot be replaced as such due to the extremely discounted prices. If the package arrives damaged due to UPS shipping, customer should contact us within 24 hours of receipt, keep boxing and we will file a UPS claim.

Shipping Policy:
International shipments and APO & FPO addresses: Due to the additional expenses (Phytosanitary Certificate and Expedited services) in shipping packages internationally, it isn't something that we recommend as we cannot guarantee the plants to arrive in a timely manner and still viable. APO and FPO can only be sent through Parcel Post which can take up to 6 weeks to deliver and post offices will not insure plant packages. Because many of these packages are being sent overseas, they are subject to that country's customs requirements, in most all cases requiring a Phytosanitary Certificate. We cannot guarantee delivery to APO & FPO addresses. Once orders are mailed, Greenwood Nursery cannot be held responsible for any delayed,
damaged, or destroyed packages.

It is our commitment to ship out the best possible plants, container and seedlings, to our customers. In working with living things, sometimes weather interferes and plants, sometimes entire crops, are damaged or killed. When this happens, we contact our customers to let them know the situation so that they may select another item or remove it from their order as to not hold up the remaining part of their order from shipping out on time. We ask for your
understanding in times such as these.

You can order online from Greenwood Nursery with total confidence because the entire ordering process is handled at our secure site using state-of-the-art encryption to guarantee your complete privacy. If you have any questions at all, please email us!